Refund & Return Policy – MA Fragrance

At MA Fragrance, your satisfaction is our priority. We take great care to ensure our perfumes are delivered in perfect condition. However, if you receive a damaged or faulty product, we are here to help.

Eligibility for Returns (Damage Only)

We accept returns only for damaged or defective items.

To be eligible:

  • The item must be damaged upon arrival.

  • You must report the issue within 48 hours of receiving your order.

  • The product must be returned with its original packaging, unused and unopened.

Return Process

To request a return for a damaged item, please contact us at:

📩 support@mafragranceofficial.com

Please provide:

  • Your order number

  • Photos or videos of the damaged item

  • Your contact details

Once your request is approved, we will guide you on how to return the product.

Non-Returnable Items

We do not accept returns for:

  • Opened or used perfumes

  • Items damaged due to customer mishandling

  • Items purchased on sale or during promotions

  • Wrong selection of fragrance by customer (change of mind)

Refunds

Once we receive and inspect the returned damaged item:

  • If approved, your refund will be issued to your original payment method within 7–10 business days.

  • Processing time may vary depending on your bank / payment provider.

If 15 business days have passed since approval and you have not received the refund, contact us at:

📩 support@mafragranceofficial.com

Thank You

Thank you for choosing MA Fragrance. We aim to deliver quality, long-lasting perfumes and excellent customer service.